Please note that this career opportunity is no longer open for applications.
Our client is a member based organisation that supplies insurance, financial services and related professional services to members and has grown to provide insurance to allied health and related health services.
The organisation has developed into a complex and diverse commercial entity, perpetuating the ethics of honesty, integrity and high professional competence – to develop an excellent reputation for providing high quality insurance, financial services and related services. This reputation, combined with the Group\\\'s specialised knowledge of the insurance needs of their members, has enabled the
expansion of the business into the broader financial services arena, providing insurance, financial services, legal services, investment services, and accounting practices.
The company’s development has seen it become an Australia-wide business with gross assets exceeding $365 million and revenues in excess of $200 million. A unique organisation, its beginnings, customer service and sustained quality in performance, have enabled it to capture approximately a 95% market share.
Operating nationally and employing approximately 400 staff, the group has its headquarters in Hawthorn and has a talented team, who convey it’s core values across the business to partner, coach and educate its clients.
Whilst the key pillar of the business is insurance which accounts for 85% of the groups revenue, there are 5 other arms which have been part of a strategic plan to grow the business, providing services to allied health sectors and related health services. These other entities have enabled the organisation to build on successful relationships with its customers, going beyond profitability to understanding and delivering what customers need and what success means to them. This has facilitated an enviable customer retention rate and an excellent reputation within financial services.
Given the strategic growth plans for the business,our client will be targeting new business opportunities and channels to diversify their client group, outside of the current sector. In this fashion the appointment of the Head of Claims is a critical strategic role for the business. Reporting to the General Manager of Insurance, David Brown, the National Claims Manager will provide direction to the
team across Australia and manage the claims management business objectives to achieve best practice, whilst meeting the operational and commercial objectives of the business.
Given the strategic growth plans for the business, our client will be targeting new business opportunities and channels to diversify their client group, outside of the current sector. In this fashion the appointment of the Head of Claims is a critical strategic role for the business. Reporting to the General Manager of Insurance, the Head of Claims will provide direction to the team across Australia
and manage the claims management business objectives to achieve best practice, whilst meeting the operational and commercial objectives of the business.
The ideal candidate will provide planning & leadership in tandem with the General Manager Insurance to establish the overall strategic plan and build a best practice claims department. They will be responsible for mentoring and coaching the work and performance of the Senior Executives and staff as well as ensuring top quartile performance and bench strength of the team.
They will be a member of the leadership team and as such will participate in committees, internal and external, as required.
The Head of Claims will have overall responsibility for operational excellence of the division and delivery of reports/submissions in relation to the political, regulatory and customer and or legal environment regarding claims. They have oversight for ensuring all guidelines are followed and to continuously review the operational and implement changes to improve quality and productivity of claims systems and processes.
The Head of Claims must ensure compliance with regulatory regimes is maintained and adhere to the ‘no surprises’ rule is by alerting the GM Insurance and CEO immediately of any significant or potential risks or breaches to regulatory requirements or business standards and take remedial action..
The successful candidate will have the following attributes:
Education
Experience
Sckills
The role of Senior Security Manager is based in Melbourne, Australia. Extensive domestic and
international travel will be required up to approximately one third of the year.
Please forward a current CV and covering letter to office@oppeus.com quoting “Head of Claims“.
For a confidential discussion, please call our office on +61 (0)3 9661 8000.
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